Thoughtful guest experience with Oshiklenz. In the hospitality industry, small details make a big impact. Whether you’re running a restaurant, hotel, spa, or wellness center, going the extra mile to show guests you care can turn a good experience into an unforgettable one. Thoughtful gestures not only enhance guest satisfaction but also build brand loyalty and encourage positive reviews.
At Oshiklenz, we believe that luxury and hygiene go hand in hand. Here are some simple yet effective ways to elevate your service and make every guest feel valued.
1. Offer a Warm or Cool Welcome Towel
A refreshing towel upon arrival is a small gesture that makes a big first impression. Whether it’s a warm towel to provide comfort in winter or a cool towel for relief in summer, this simple act immediately sets a tone of luxury and care.
️ Where to Use Oshiklenz Towels for Maximum Impact:
✔️ Hotels – Greet guests with a warm, scented towel at check-in.
✔️ Restaurants – Provide refreshing towels before or after meals.
✔️ Spas & Salons – Enhance relaxation with a soothing hot towel before treatments.
✔️ Gyms & Wellness Centers – Offer cool towels for post-workout refreshment.
Pro Tip: Use Aroma Chips to infuse towels with a light, refreshing scent like lemon or peppermint for an extra sensory delight!
2. Personalise the Experience
Personal touches make guests feel special and valued. Small, customized details show that you’re paying attention to their needs and preferences.
Ways to Personalise Service:
✔️ Address guests by name in interactions.
✔️ Provide custom-branded Oshiklenz towels with your logo for a signature touch.
✔️ Offer tailored towel scents based on the occasion or guest preference.
Why It Matters: Personalized service creates strong emotional connections, making guests feel truly appreciated.
3. Prioritize Hygiene & Comfort
Nothing says “we care” more than ensuring a clean, hygienic environment. Guests expect high standards of hygiene, and offering individually wrapped, biodegradable Oshiklenz towels is an easy way to reassure them that their well-being is your priority.
How to Elevate Hygiene & Comfort:
✔️ Provide single-use towels to maintain hygiene.
✔️ Keep hot towels warm and ready in a high-quality Japanese towel warmer.
✔️ Place disinfectant wipes in high-touch areas for added guest convenience.
️ Guests remember businesses that make them feel safe and comfortable!
4. Create an Elegant Presentation
Presentation enhances the perceived value of your service. Offering towels on a sleek Oshibori Tray instead of handing them directly adds sophistication and elevates the experience.
Best Practices for Presentation:
✔️ Roll towels neatly and place them on elegant trays for a first-class feel.
✔️ Ensure they are warmed or cooled to the perfect temperature.
✔️ Arrange towels at entry points, tables, or relaxation areas to make them easily accessible.
Attention to detail transforms ordinary service into a five-star experience.
5. Express Gratitude & Appreciation
A simple “thank you” goes a long way in building guest loyalty. Showing appreciation makes guests feel valued and encourages repeat visits.
Ways to Show Appreciation:
✔️ Include a handwritten thank-you note with their warm towel.
✔️ Offer a complimentary towel service for VIP guests or loyal customers.
✔️ Follow up with a personalised message after their visit to encourage feedback.
Guests who feel appreciated are more likely to return and recommend your business.
Thoughtful guest experience with Oshiklenz. Caring for guests isn’t about grand gestures—it’s about thoughtful details that make them feel comfortable, valued, and special. By incorporating luxurious Oshiklenz towels, personalised touches, and impeccable hygiene, you can create an exceptional guest experience that sets your business apart.
Ready to elevate your service? Explore Oshiklenz products and make every guest interaction unforgettable!